Customer Success Stories

Our customers have found that our Digital Business Platform provides the following core benefits:

  • increased revenues, 
  • reduced costs,
  • improved customer service and
  • better data and communications.

Our early customers have been able to achieve at least 3 of these  benefits in some cases immediately and most within months of Go Live. 

Take a look at the videos below to hear directly from them on the specific benefits experienced by working with us:


Interchem Limited

Interchem is a premier supplier of specialty chemicals, construction products, and industrial and institutional consumables, offering the best available technology.

During the pandemic, Interchem made a decision to improve their product and service offerings by transforming their operations using Nio’s Digital Business Platform.

The results were amazing! 

They specifically experienced the following benefits:

  • Integrated systems provide unprecedented insights leading to increased business performance
  • Empowering the sales team to reduce friction and increase order velocity
  • Technology-enabled customer service improvements setting a new standard for the local industry

Lange Trinidad Limited

Lange is a leading distributor of automotive spare parts dealing in high quality brands of Lubricants, Automotive Batteries and Spare Parts.

During the recent COVID-19 pandemic the Industrial Sales team faced challenges due to fleet owners not having many vehicles on the road during the lockdowns, there was a need to find innovative ways to make the sales targets.

We equipped the field sales team with tablet computers connected to Nio's Digital Business Platform.

The results includes:

  • Improved pipeline visibility created opportunities for greater team selling to win new A accounts from the competition 
  • Increased sales team performance 
  • A digital approach has improved Lange's service to their Industrial customers


CellMaster operates 10 TSTT Bmobile branded retail locations nationwide. At store locations they provide a wide array of mobile and accessory sales as well as TSTT payment and customer service. 

The problem that they faced was that staff have to navigate multiple TSTT back-end systems in order to deliver this service to  the customer.

Nio developed a Point of Sale (POS) and CRM system to streamline the in-store customer service process.

Following are the benefits:

  • Increased revenue
  • Better customer data
  • Reducing in-store wait times

Analogic Solutions Limited

Analogic Solutions provides the highest quality chemical analytical equipment and support services to laboratories throughout the Caribbean.

In January 2022, they made a decision to infuse technology into all of their business processes and invested in Nio's Digital Business Platform.

They are a small team and are extremely pleased with the outcomes which included:

  • Better communication with clients and their field technicians resulting in service improvements 
  • Improvements in productivity means that they can do more in less time
  • More accurate purchasing, expense recording and billing processes improve cash flow

Ready to put Nio to work for you?