Service Management
Elevate your field service operations to unprecedented heights with our cutting-edge IoT and Field Service solutions. Harness the power of digital innovation to streamline processes, ensure precision in service delivery, and leave your customers delighted. Say goodbye to inefficiencies and hello to a new era of field service excellence.
Optimized Operations
Streamline your field service operations by leveraging real-time data and analytics. With IoT, you can efficiently allocate resources, reduce downtime, and deliver services faster, ultimately saving time and resources.
Enhanced Precision
Achieve a new level of precision in service delivery. IoT sensors and data analysis empower your technicians with accurate insights, enabling them to diagnose issues swiftly and make informed decisions, reducing errors and callbacks.
Improved Customer Satisfaction
Delight your customers with prompt and reliable service. IoT-driven field service management ensures that you arrive on time, resolve issues efficiently, and exceed customer expectations, leading to increased satisfaction and loyalty.
Real-Time Monitoring
Monitor assets, equipment, and processes in real-time using IoT sensors. Stay informed about the status of field operations, allowing for proactive maintenance and issue resolution.
Predictive Maintenance
Utilize predictive analytics to anticipate equipment failures and maintenance needs. This minimizes unplanned downtime, extends asset lifespans, and reduces operational costs.
Mobile Workforce Management
Empower your field technicians with mobile tools for scheduling, task assignment, and access to critical information on-site. Improve productivity and response times while reducing paperwork.
An all-in-one solution.
Ready to use, out of the box.
Sales
- Empower your sales team by providing an eCommerce capability with public and partner price lists, visual product configurator and multiple payment options.
- Easily create quotations on the go by enabling field sales reps with real time customer information, GPS, invoicing, inventory availability and signature capture on their tablet or smartphone.
- Provide omni-channel services (e.g. order online, in store pickup) through an integrated retail Point of Sale (POS) system that can operate on any tablet device which can operate in offline mode even when the Internet is down.
- All 3 channels (E-commerce, mobile and POS) are connected to back-end real-time, available & supported 24/7.
Marketing
- Run Digital Marketing campaigns using Email and Social Media.
- Create Surveys to research to enter and develop markets, potential partners and end consumers, product feedback, etc.
- Execute campaigns to generate leads, nurture prospects and drive brand awareness using social media and email marketing.
- Make your website a central place where employees, customers and suppliers can access up to date company, product and orders.
- Host in-person and online sessions to engage via training and promotional events.
Finance & Operations
- Get paid faster using electronic invoicing and automated follow-ups.
- Create and send professional invoices and receive payments online with automated reminders and follow-ups to get paid more quickly.
- Produce dynamic statements, financial (P&L, balance sheet, cash flow) and management reports (sales, performance, production) the way you like them - automatically run and delivered via printer, email or published to a portal.
- Integrated business intelligence to report across any dimension.
- Automate your AP process by ingesting emails or scanning paper documents received from vendors and automatically creating or matching to a PO and then sending payment via printed check, ACH or Wire transfer.
- Keep a close eye on your fleet, valuable tools and equipment with GPS location, employee assignments, fuel log entries, costs and many other features necessary for the management of your company's assets.
Supply Chain
- Automate your purchasing workflow and make your supply chain more efficient by using reorder points and automatically sending RFQs to your suppliers based on your stocks levels.
- Improve your purchase and inventory performance with procurement rules depending on stock levels, logistic rules, sales orders, forecast manufacturing orders, etc.
- Create different automated replenishment methods for each product depending on your supply chain strategy.
- Improve inventory performance & processing time by better organising your warehouse with a smart double entry inventory system.
A Section Subtitle
- E-commerce capability with public and partner price lists, product configurator and multiple payment options
- Quotations for inside and field sales reps with customer information, GPS, invoicing, inventory availability and signature capture
- Store POS that can operate on Tablets and operate even when the Internet is down
- All 3 channels (E-commerce, mobile and POS) are connected to back-end real-time, available & supported 24/7
A Section Subtitle
- E-commerce capability with public and partner price lists, product configurator and multiple payment options
- Quotations for inside and field sales reps with customer information, GPS, invoicing, inventory availability and signature capture
- Store POS that can operate on Tablets and operate even when the Internet is down
- All 3 channels (E-commerce, mobile and POS) are connected to back-end real-time, available & supported 24/7
A Section Subtitle
- E-commerce capability with public and partner price lists, product configurator and multiple payment options
- Quotations for inside and field sales reps with customer information, GPS, invoicing, inventory availability and signature capture
- Store POS that can operate on Tablets and operate even when the Internet is down
- All 3 channels (E-commerce, mobile and POS) are connected to back-end real-time, available & supported 24/7
Find the answers you need.
IoT and Field Service management is a digital solution that combines the power of Internet of Things (IoT) sensors and real-time data analysis to optimize field service operations. It benefits your business by enhancing efficiency, precision, and customer satisfaction, leading to reduced costs and increased revenue.
IoT technology involves the use of sensors and devices to collect data from equipment and assets in the field. This data is then transmitted in real-time to a central system, allowing for monitoring, analysis, and proactive decision-making. It enables predictive maintenance, asset tracking, and more.
Yes, IoT-powered solutions are excellent at reducing downtime. By monitoring equipment and assets in real-time, you can detect issues before they lead to failures. This enables you to perform preventive maintenance, reducing unplanned downtime and costly repairs.
Predictive maintenance uses data analysis and machine learning to predict when equipment is likely to fail. By proactively addressing maintenance needs, you can avoid costly breakdowns, extend the lifespan of assets, and reduce overall maintenance costs.
Mobile workforce management enables field technicians to access schedules, assignments, and critical information using mobile devices. This improves productivity, reduces response times, and eliminates paperwork, making field operations more efficient.
IoT and Field Service management ensure that you provide timely and accurate service to your customers. Technicians arrive on time, diagnose issues swiftly, and have access to historical data, which results in faster issue resolution and happier customers.
Integration is typically straightforward. Our solution is designed to be compatible with various systems, including CRM and ERP. We offer support and guidance to ensure a seamless integration process for your business.
Yes, you can. IoT technology allows for real-time asset tracking, giving you visibility into the location and condition of valuable assets. This is particularly useful for optimizing asset utilization and security.
Our solution provides user-friendly data analytics and reporting tools. You can access these features through a dashboard, allowing you to identify trends, make data-driven decisions, and continuously improve your field service operations.
Data security is a top priority. We implement robust security measures to protect your data and ensure compliance with data protection regulations. Your information is treated with the highest level of confidentiality and integrity.
Are you ready to transform your business?
With our IoT and Field Service Solutions, you can streamline operations, engage customers like never before, and drive sustainable growth. Join the future of business today.