Privacy Policy 

“Nio” or “Nio Digital” are trading names for the Nio group of companies. 

Nio Digital takes your privacy very seriously. In general, you can visit Nio Digital’s websites without telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you.

Nio Digital does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  • We provide the information to trusted partners who work on behalf of or with Nio Digital under extremely strict confidentiality agreements. These companies may use your personal information to help Nio Digital communicate with you about offers from Nio Digital and our marketing partners. However, these companies do not have any independent right to share this information.
  • We have a parent’s permission to share the information if the user is a child under age 13
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  • We transfer information about you if Nio Digital is acquired by or merged with another company

You may choose to give us personal information, such as your name and address or e-mail id that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally identifiable information.

We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender with details of the correction requested.

Cookies, and other technologies
Right now, we do not use cookies. If in the future we do, your consent to do so will be requested at the outset. After your consent, we may collect anonymous information from visits to our sites to help us provide better customer service. For example, to keep track of the domains from which people visit and measure visitor activity on Nio Digital web sites, but we would do so in ways that keep the information anonymous. Nio Digital or its affiliates or vendors may use this data to analyse trends and statistics and to help us provide better customer service. We maintain the highest levels of confidentiality for this information, our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page.

Nio Digital may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and, in the event, that you choose to not receive such mailers, we will take all steps to remove you from the list.

AntiSpam policy
Nio Digital recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures to minimise the transmission and effect of spam emails in its computing environment. Any email identified as spam will be rejected with sufficient information to the Sender for taking necessary action. With this measure, along with other technical spam reduction measures, Nio Digital hopes to minimise the effect of spam emails. Nio Digital reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

​Terms of use

“Nio” or “Nio Digital” are trading names for the Nio group of companies

The following terms and conditions will be deemed to have been accepted by the User on usage of the website You are requested to read them carefully before you use the services of this site.

  • The term User shall refer to the user who is browsing the site. The term Nio within this website shall refer to Nio Digital. The term Site refers to owned and monitored by Nio Digital.
  • By using the Site, you agree to follow and be bound by the following terms and conditions concerning your use of the Site. Nio may revise the Terms of Use at any time without notice to you. Areas of the Site may have different terms of use posted. If there is a conflict between the Terms of Use and terms of use posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site.
  • Nio may terminate User’s access at any time for any reason. The provisions regarding the disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. Nio may monitor access to the Site.
  • All content present on this site is the exclusive property of Nio. The software, text, images, graphics, video and audio used on this site belong to Nio. No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from Nio. All rights not expressly granted herein are reserved. Unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. Nio is a trademark of Onesource Limited. This trademark may not be used in any manner without prior written consent of a Nio group company.
  • Nio does not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to any information, data, statements or products made available on the Site.
  • The Site, and all content, materials, information, software, products and services provided on the Site, are provided on an “as is” and “as available” basis. Nio expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nio shall have no responsibility for any damage to User’s computer system or loss of data that results from the download of any content, materials, information from the Site.

Nio may change or discontinue any aspect of its website at any time, including, its content or features. Nio reserves the right to change the terms and conditions applicable to use of the Site. Such changes shall be effective immediately upon notice, which shall be placed on the Site.

In no event will Nio be liable for damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use Nio’s website, or any information provided on the website, or in the Products any claim attributable to errors, omissions or other inaccuracies in the Product or interpretations thereof. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to the User.

User agrees to indemnify, defend and hold Nio harmless from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising out of or relating to any misuse by the User of the content and services provided on the Site.

The information contained in the Site has been obtained from sources believed to be reliable. Nio disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Nio makes no warranty that: (a) the Site will meet your requirements; (b) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (c) the results that may be obtained from the use of the Site or any services offered through the Site will be accurate or reliable.

The User’s right to privacy is of paramount importance to Nio. Any information provided by the User will not be shared with any third party. Nio reserves the right to use the information to provide the User a more personalised online experience.

The Site provides links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that Nio is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. Nio is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. Nio is not responsible for any loss or damage of any sort User may incur from dealing with any third party.

Email disclaimer

“Nio” or “Nio Digital” are trading names for the Nio group of companies

This email and its attachments may be confidential and are intended solely for the use of the intended recipient. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Any views or opinions expressed are solely those of the author and do not necessarily represent those of the Company.

Nio Software and Services Agreement

Note: This section of the website states the standard Nio software and services agreement, which can be changed at Nio’s discretion from time to time. This version 2023/2/1 updated on 14 Feb 2023 and supersedes version 2022/5/1 updated on 09 May 2022.

This Nio software and services contract or agreement (hereafter referred to as the “Agreement”) is entered today via this document, or via a previously accepted proposal for Nio supplied software and services by you, the receiver, hereafter called “Customer”, and Nio Digital Limited, a company registered in Trinidad & Tobago with company number N2213 (95) with its trading address at Level 2 Invaders Bay Tower, Invaders Bay Off, Audrey Jeffers Highway, Port of Spain, Trinidad and Tobago, hereafter called “Nio”, Jointly referred to herein as “Parties”.

By subscribing to this Agreement, the Customer is agreeing to be bound by the following terms and conditions: 

  1. Nio DBP: Nio’s offering of software and services are collectively referred to in this document as the Nio Digital Business Platform, or the Nio DBP. Components include software, hosting, services provided to implement the system, agreed support.

  2. Subscription basis: The Nio DBP is charged as a subscription service, and access to this platform is contingent on payment for its continued use.

  3. Detailed scope of platform and associated work: Nio will provide access to components of the Nio DBP and associated services to Customer as specified in the Proposal (quotation, sales order, purchase order and any email or attachment mentioned within the documents of the sales process).

  4. Licences: The Nio DBP may include software and services developed and delivered by Nio, its affiliates, its partners such Odoo SA, or their affiliates or partners. In all cases, the Customer is bound by software licence agreements for each component by their respective software manufacturers, many of which are open source software providers. 

  5. Start Date and Term: Customer will start its subscription to the Nio DBP from the date specified in the Proposal for a minimum period of thirty-six (36) months, after which the Agreement continues on automatically via a rolling additional month added, until terminated. Parties can terminate the Agreement giving one calendar month of notice to the other side after the initial 36 months have expired. 

  6. Fees and currency: Nio’s Digital Platform subscription are usually charged in USD and professional service packs in TTD. Nio has TTD and USD bank accounts in Trinidad. Should Customer wish to make payment using Debit or Credit cards, payments will be collected by a Nio sister company. 

  7. Payment modes: Should Customer make payment by bank transfer, then it agrees to pay all bank charges for both sides, ensuring that Nio receives the whole amount to be paid. Should it choose to pay using PayPal or credit/debit card, Customer agrees to add 3.99% to cover Nio’s merchant charges.

  8. Subscription payments: At the start of the assignment Customer will pay at least one year of payment in advance, thereafter at least quarterly in advance. The subscription charges will increase annually by the average annual rate of inflation.

  9. Nio Professional Services Charges: are available for purchase in Professional Service Packs (PSP) of 100 hours priced at the rate mentioned in the proposal, and have a validity of one calendar year from the date of issuance. These hours will be used by Nio to implement the agreed initial solution or perform services at Customer’s request. 

  10. Nio obligations: Nio shall provide software and services as described within the Nio DBP and perform agreed services with reasonable skill and care, and also be responsible for the performance of its sub-contractors.

  11. Customer obligations: Customer shall carry out its agreed role within the assignment to the expected quality and agreed timeframes and respond to requests for decisions, approvals, and consultation and usually within two working days. Customer accepts that delays caused by Customer could impact delivery times of the project and Customer may be liable for extra costs that Nio may incur as a result of such delay. 

  12. Delivery acceptance: Customer agrees that it is its responsibility to check the quality of materials and services supplied by Nio prior to final acceptance. 

  13. Intellectual Property Rights (IPR) and Data: The IPR of all work produced by Nio and its affiliates, or partners will remain with Nio. For purposes of this Agreement, “Data” shall mean any data or information of Nio’s or its partners’ technology platforms, its services and Customer’s data. Nio is authorised to access and use Data in connection with its performance of this assignment and to develop its digital business platform.

  14. Payments: Payments are due within 15 (fifteen) calendar days from the date of invoice, beyond which a lack of payment will cause Nio Digital Platform access to be terminated using the procedure outlined below. Where any invoice is disputed, Customer shall advise Nio of the nature of the dispute in writing (using email is also possible) within 5 (five) business days of the invoice date and immediately pay any undisputed balances. 

  15. Termination process: Should Customer’s payment not arrive within 15 days of starting the engagement with Nio, then Nio can terminate the DBP contract within the first 30 days itself. 

    If however, the Customer has gone live and payments have been made in the past, then Nio recognises it has a duty of care towards the successful running of the Customer’s business. In this case, Nio will reduce services in a gradual manner over a 2 month period using these steps, with each step obligating Customer to pay Nio, an additional TT$ 5,000 for each step: 

    - After 2 weeks: Issue a formal warning to start the termination process
    - After 4 weeks: Switch off 50% of the non-core processes (as decided by Nio)
    - After 6 weeks: Switch off the remainder of the non-core processes (as decided by Nio)
    - After 8 weeks: Switch off core processes (as decided by Nio)
    - Nio to return all Customer data it has.

  16. Taxes: All taxes imposed as a result of the existence or performance of this Agreement shall be borne and paid by the party required to do so by the applicable law. 

  17. Warranty: Nio warrants that all work will be undertaken and provided with reasonable skill and care and it will correct any errors in its work free of cost if reported within 30 days of delivery. Nio will not be liable for any consequential loss or damage if any caused by the work delivered. The maximum loss or damages that can be claimed on Nio is the cost of the specific assignment.

  18. Indemnification Representation and Warranties: Each party (the “Indemnifying Party”) hereby agrees to indemnify the other party and the other party’s officers, directors, employees, and licensees (the “Indemnified Parties”), and agrees to defend and hold harmless the Indemnified Parties, from and against any and all liability, damage, loss or expense (including, without limitation, settlement costs, judgement, fines, reasonable attorney’s fees, other defence and investigation costs) arising from any claim, demand, action or proceeding (whether such claim, demand, action or proceeding is threatened, pending or completed) (“Claim”), alleging the breach of any of the representations, warranties, undertakings, duties, or obligations of the Indemnifying Party set forth in this agreement, provided, however, that the Indemnified Parties shall give prompt notice in writing to Indemnifying Party of the assertion of any such Claim, and provided further that Indemnifying Party shall have the right to select counsel and control the defence of the Claim, subject to the right of the Indemnified Parties to participate therein. 

  19. Staff Solicitation: Unless agreed in writing, during the term of this Agreement and for two (2) years thereafter, Customer and Nio will not encourage, solicit, or hire either directly or indirectly any employee of the other party or the named sub-contractor, for any reason. In case of breach, the organisation making the offer of employment, shall pay to the other an amount equal to three times such person’s remuneration as agreed compensation to the other for the disruption that such inducement would cause to the efficient conduct of the other’s business. 

  20. Sub-Contractor Solicitation: Customer recognises that Nio uses sub-contractors to carry out its day-to-day business and that the relationship between Nio and its subcontractors is vital to the continued survival of Nio. Therefore, Customer shall not approach any of Nio’s named or subsequently formally advised sub-contractor or its employees or subcontractors directly nor award the services or any part of the services or any other assignment during the assignment period and for 24 months thereafter. In case of breach, Customer shall pay Nio 30% of the total awarded assignment costs being limited to a maximum of US $100,000 as introduction fees and compensation for loss of opportunity for all assignments initiated within a period of 24 months after engagement of Nio’s sub-contractor or its employees or subcontractors by Customer.

  21. Confidentiality: Each party (“Receiving Party”) agrees that it will hold all confidential information of the other party (“Disclosing Party”) in trust for the sole benefit of the Disclosing Party and for the exercise of the limited rights expressly granted to the Receiving Party under this Agreement. The Receiving Party shall take all steps reasonably necessary to preserve the confidentiality of the Confidential Information of the Disclosing Party, including but not limited to, those steps that the Receiving Party takes to protect the confidentiality of its own most highly Confidential Information.
  22. Archives: Nio shall endeavour to archive all work done for Customer for safe-keeping and retrieval but it is agreed that Nio shall not be held responsible for lost or corrupt files. Nio shall supply to Customer copies of data files available with them on Customer’s request, provided they are permitted by law. Any costs that Nio may incur for this purpose shall be reimbursed by Customer.
  23. Termination for Material Breach: Each party shall have the right to terminate this Agreement (i) in the case of any breach of any condition of this Agreement and/or its schedules by the other party, which the other party fails to cure within five (5) days following written notice from the affected party specifying such breach, or (ii) upon the other party’s insolvency or liquidation. In the event of such termination, either party shall have no further liability or obligation to the other party or any of its contractors with respect to this Agreement, except for any obligations existing up to and including the date of termination. 

  24. Equitable Remedy: Both parties shall first attempt to use discussions and informal arbitration to solve their differences, if any and solve disputes by specific performance. Only if no mutually satisfactory resolution to disputes is reached, may each party resort to the law as applicable for remedy. 

  25. Force Majeure: Neither party shall be deemed in default of this Agreement to the extent that performance of their obligations or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural, disaster, civil unrest, act of government, sabotage of material or supplies or any other cause beyond the control of such party; Provided, however, that such party gives the other party written notice thereof promptly and, in any event, within ten calendar days of discovery thereof. In the event of such a Force Majeure, the time for performance or cure shall be extended for a period equal to the duration of the Force Majeure but not exceeding one month.

  26. Assignment: This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns. 

  27. Notices: All notices, invoices or other writings which either party is required, or may desire, to send or deliver or serve upon the other shall be delivered by hand, or by mail postage prepaid, or sent via email or facsimile with a confirming copy deposited in the mail, postage prepaid, addressed to the parties at the registered addresses as indicated at the beginning of this proposal.

  28. Independence: Nio shall be deemed to have the status of an independent contractor, and nothing in this Agreement shall be deemed to place the parties in the relationship of employer-employee, principal-agent, or partners or joint ventures.

  29. Publicity: Except where notified otherwise in writing, each party grants the other a non-transferable, non-exclusive, royalty free, worldwide licence to reproduce and display the other party’s name, logos and trademarks, solely for the purpose of referring to the other party as a customer or supplier, on websites, press releases and other marketing materials.

  30. Reference: Customer consents to Nio, its associated partner companies and its subcontractors using Customer’s corporate name as a reference in marketing and advertising materials which Nio may from time to time prepare in connection with the Services it provides to its Customers.

  31. Variation: No variation of this Agreement is valid or binding on the parties unless confirmed in writing and signed by all parties to this Agreement. Communication and signatures can also be sent electronically.

  32. Severance: In the event that any clause or any part of any clause in this Agreement should be considered to be unenforceable, unlawful or void, then that clause or that part of the clause shall be severed from the Agreement and the remaining provisions of this Agreement shall remain in full force and effect.

  33. Waiver: Any term and condition of this Agreement may be waived or qualified without independent consideration at any time by a party entitled to the benefit thereof by a written instrument executed by such party. No omission, delay, or failure on the part of either party in exercising any rights hereunder, and no partial or single exercise thereof; will constitute a waiver of such rights or of any other rights hereunder. 

  34. Entire Agreement: This Agreement constitutes the entire Agreement between the parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous representations, agreements, negotiations, and understandings, oral or written. This Agreement may be modified only by an instrument in writing duly executed by both parties.

  35. Governing Law and Disputes: This Agreement shall be governed by and construed in accordance with the laws of Trinidad & Tobago and the parties hereto submit to the jurisdiction of the courts of the city of Port of Spain.

  36. Dispute: In the event of a dispute ensuing from the interpretation or the performance of this Agreement, the parties undertake to first seek a solution through mediation and conciliation.

  37. Costs, Attorney’s Fees: Should any action or proceeding arising from this Agreement, whether it be in tort, contract or otherwise, be brought by any party, including but not limited to, any court action or arbitration, the liability to pay all costs and expenses incurred in connection therewith, including but not limited to, reasonable attorneys’ fees shall be decided by the court of competent jurisdiction or arbitration tribunal as the case may be and the parties agree to abide by such decision.